Coaching - Archives
2 Easy Exercises to Tune Up Employees' Filters
In health care, it's important for all of us to make sure our internal filters are in good condition lest we utter any number of hair-raising statements that will make our customers abandon us. Sometimes employees make these statements innocently enough, but to vulnerable patients and their families, it's enough to turn them away for good. Not to say that all health care employees are prone to doing this; even the ones who typically employ effective filters can benefit from a tune-up. Continue Reading...
4 Tips for Improving Your On-the-spot Coaching
Years ago Ken Blanchard popularized the notion of “catching employees doing something right” in his popular book The One-Minute Manager. Blanchard was on to something. Although he brought the concept to light back in 1982, almost thirty years later we still tend to overlook the positive side of coaching or, as I like to refer to it, on-the-spot coaching. Continue Reading...
Coaching for Performance Improvement: Four Key Benefits of a Coaching Relationship
As a leader in your organization, you hold your workforce accountable for specific, measurable goals. You work on communicating those goals to your team, show them how they're being evaluated, celebrate their successes and take the time to coach them along the way. Effectively and positively leading your team on a performance improvement journey can sometimes seem like a daunting task. Continue Reading...
Coaching for Success: Five Key Skills for Approaching Crucial Conversations
Whether you're a coach, a supervisor or a co-worker, you've most likely felt the queasy stomach and uncertainty that come from facing the need to initiate a crucial conversation. Whatever the nature of the exchange, crucial conversations are typically characterized as intense, challenging or even frightening, but always necessary. Continue Reading...
Drills to Improve Your Coaching Skills
To many people, legendary Green Bay Packers coach Vince Lombardi embodied the definition of "coaching" - demonstrating the principles that he expected his players to live by and inciting them to go the extra mile. As Lombardi understood, the very definition of a coach is one who instructs or advises; members of the coach's team look to that person as a source of continual learning. Continue Reading...
Rank the Coach: How Are You Doing?
Just as coaches work to help their teammates and colleagues improve, it's necessary to continually evaluate your coaching skills to ensure that you're providing the most effective coaching to them. You can begin this self-evaluation process by completing the exercise below.
Download the attached article to rate your coach.
The Value of a C-O-A-C-H
Are you someone who puts in their time at work each day, with no clear idea of where that time will lead you? Or are you a new manager, faced with having to give a poor performance review and quickly losing your nerve to do so? Or have you ever felt like the pile of work on your desk is threatening to suffocate you before you can complete it? Continue Reading...