Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

Don’t panic! Here are 5 tips to help you plan and prioritize for a great PX in 2019

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The CEO just walked into your office and says – “Get these scores up now!” What do you do? How do you react? The CEO and other senior leader priorities are your priorities Continue Reading...

Good Read: EQ Applied: The Real-World Guide to Emotional Intelligence

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In his new book, Justin Bariso set out to inspire people like me, who measured their emotional intelligence but didn’t really apply the concepts. In short, his goal is to “provide you with the strategies you need to put your EQ to work.” I’d say he hit it out of the park. By the time I got to Chapter 2 – which is jam-packed with practical tools to help you build self-awareness and practice self-management – I had ordered a hard copy and now dedicate time every week to learn how to control my thoughts and help me manage my emotions. Continue Reading...

5 Ways to Overcome the Perpetual State of Overwhelm

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We live in a time of rampant change—impacted both by changing laws and regulations and constantly emerging technology. Nowhere is this more true than in the healthcare industry where each day seems to bring new challenges and new mandates. As we work with managers in healthcare organizations around the country one of the things we consistently find is that they are universally in a chronic state of overwhelm. Continue Reading...

Lessons From the Field: Do This, Don’t Do That, Can’t You Read the Sign?

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I recently completed my certification as an Executive Coach, which included documenting 50 hours of coaching. As I reviewed my notes in preparation for writing my final essay, one theme jumped out at me: everyone I coached identified time management as a coaching goal. Not some, not most – every single person. That might not be as remarkable as it sounds if all these sessions were conducted with leaders at one organization. “That organization has competing priorities,” you might say. But these leaders came from many different healthcare organizations. Does that mean competing priorities are an epidemic in healthcare? Or is it a sign that something deeper is happening in healthcare leadership? Continue Reading...

3 Keys to Maximize Volunteer Impact on the Patient Experience

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Volunteers are a mainstay in most healthcare organizations, dedicating millions of hours of service each year through their efforts. Whether they’re at registration desks, in the gift shop, transporting patients from one setting to another, or performing any number of other ancillary, yet critical, activities, they have a major impact on the patient experience. Continue Reading...

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