Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

6 Steps for Improving Employee Engagement

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The link between employee engagement and outcomes goes beyond common sense. In fact, a Harvard Business Review study demonstrated the real difference between organizations that took engagement seriously, and those that simply asserted they were concerned with employee engagement. They were able to measure clear, irrefutable results. Continue Reading...

Good Read: The Science of Pep Talks

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As Baird Group works with clients to transform culture and improve the patient experience, a vital element we address is communication. When we assess cultures in healthcare settings, we often find that leadership messaging is working against Ė rather than towards Ė greater understanding and an empathic focus on patient experience. Continue Reading...

5+ Unintended Messages You May be Sending to Your Patients

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Each day you engage in multiple interactions with patients, visitors and colleagues. Those interactions donít always go as planned. While you may think the message you intended to send is the message the patient received, that isnít always the case. In fact, given the stress that most patients are under when theyíre in healthcare settings, thereís a high likelihood that many of your messages are being misconstrued. Thatís why itís important to monitor for cues that youíre on the same page. Continue Reading...

Good Read: Just Ask! Patients Will Tell You What They Want

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That’s the essence of this article by Joanne Finnegan published in Fierce Healthcare. Amazing things happen when we remember to ask patients what they want. 

 

http://www.fiercehealthcare.com/practices/physician-leaders-ask-what-your-patients-want?

 

To learn more about the Baird Model for Service Excellence, employee engagement or leadership development workshops, or to sign up for her FREE newsletter, write to info@baird-group.com.

Good Read: The Role of Nurse Leadership in Today's Healthcare Industry

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The importance of nurse leadership is growing and changing. This infographic by Maryville University describes the different skills necessary to be an effective nurse leader as well as the generational differences that exist in the industry. Continue Reading...

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