Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

Good Read: The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouragin

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In their book, The 5 Languages of Appreciation in the Work Place, Gary Chapman and Paul White do a wonderful job of describing the differences and interactions between recognition and appreciation. But they don’t stop there. This book is chock full of research and statistics related to the return on investment in appreciation, specifically. The authors also provide great examples and explanations for how and why recognition programs often go awry. Given the amount of money organizations spend on recognition programs, the book could be worth its weight in gold if you focus only on that. At the end of each chapter, you’ll find a clear and thorough summary as well as activities and exercises to put the information to use immediately, in your own department. Continue Reading...

Let’s Get Personal – celebration isn’t recognition

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We’ve just celebrated Hospital Week and Nurses Week, two of many national recognition events designed to recognize the efforts of those involved in providing healthcare services to others. These events are important and they serve as reminders of something we should be doing every day—taking time to celebrate, recognize, reward and appreciate those around us. But, it’s equally important for healthcare leaders to recognize the differences in these four terms. Continue Reading...

Lessons from the field: How Committed Are You?

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We were working with a senior leadership team recently on culture change, discussing next steps. The team leader stopped the discussion mid-sentence, turned to the group, and asked, “How committed are you to this work?” Continue Reading...

Want More Engagement? Help Staff Connect to Purpose

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We believe that healthcare organizations have a unique opportunity to drive those numbers up by helping employees connect to purpose. After all, most of those working in the healthcare industry were drawn to the industry because of their passion for helping people. Continue Reading...

5 Steps for Building a Storytelling Culture

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Everybody loves a great story. For healthcare professionals that’s a great thing because, within the walls of our organizations, every day, there are dozens, even hundreds, of stories taking shape. If only we could become more adept at finding, capturing and sharing them. Continue Reading...

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