Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

5+ Unintended Messages You May be Sending to Your Patients

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Each day you engage in multiple interactions with patients, visitors and colleagues. Those interactions don’t always go as planned. While you may think the message you intended to send is the message the patient received, that isn’t always the case. In fact, given the stress that most patients are under when they’re in healthcare settings, there’s a high likelihood that many of your messages are being misconstrued. That’s why it’s important to monitor for cues that you’re on the same page. Continue Reading...

Good Read: Just Ask! Patients Will Tell You What They Want

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That’s the essence of this article by Joanne Finnegan published in Fierce Healthcare. Amazing things happen when we remember to ask patients what they want. 

 

http://www.fiercehealthcare.com/practices/physician-leaders-ask-what-your-patients-want?

 

To learn more about the Baird Model for Service Excellence, employee engagement or leadership development workshops, or to sign up for her FREE newsletter, write to info@baird-group.com.

Good Read: The Role of Nurse Leadership in Today's Healthcare Industry

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The importance of nurse leadership is growing and changing. This infographic by Maryville University describes the different skills necessary to be an effective nurse leader as well as the generational differences that exist in the industry. Continue Reading...

3 Tips for Dealing With Resistance: Because Resistance Should Be Futile!

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Culture change is never fast. It’s never easy. It can, however, be controlled. Unfortunately, far too many CEOs and members of the leadership team abdicate their responsibility for controlling—or guiding—culture change because of their own behaviors, or lack thereof. Continue Reading...

Good Read: What's Your Data Strategy?

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How do you define a “good read?” Does the material have to be engaging or entertaining? Do you have to feel compelled to do something with the ideas presented? Do you have to learn something new or does thought-provoking material fit the bill? I am an action oriented person and it has become my habit to ask, “How can I put this information to use in my professional or personal life?” Continue Reading...

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