Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

Are Your $100 Bills Going to Sacred Cows?

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If it’s good enough for millionaires, it should be more than good enough for healthcare professionals! Whether you call it the “Power Hour,” the “Sacred 60,” or something else, as this Forbes piece points out, being steadfast in committing your time to a specific important endeavor can yield exceptional results. Continue Reading...

Understanding Cultural Differences…and Similarities

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If you believe, as we do at Baird Group, that it is vital that patients and families feel heard and are treated as partners in their care, then understanding and honoring the needs of different cultures is a key patient experience priority. Continue Reading...

3 Conversations to Improve the Patient Experience and Stem Employee Denial

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Having constructive conversations with employees is a common occurrence in the lives of managers. Unfortunately, even the most experienced and skilled manager is likely to, on occasion, be faced with an employee who is in a deep state of denial about their own behaviors—or about the impact of their behaviors. Continue Reading...

Good Read:Neuroscience of Trust..Management Behaviors That Foster Employee Engagement by Paul J.Zak

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In every Baird Group educational offering, we talk about trust. How trust, when it exists between physician and patient, leads to better patient compliance and clinical outcomes. How trust, when it exists between staff and patients, leads to better communication and a more positive patient experience. Continue Reading...

Good Read: The One Thing:The Surprisingly Simple Truth Behind Extraordinary Results by Gary Keller

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I am not an impulse shopper. I research, I compare, I weigh needs against wants; except when it comes to books. With books, I am a sucker for a beloved author, a catchy title, or an enticing jacket cover summary. And so it was with “The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results” by Gary Keller, with Jay Papasan. Continue Reading...

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