Printable Healthcare Newsletter Articles

Baird's popular monthly customer-service e-newsletter, The Patient Experience Post, provides timely feature articles, reading reviews, and tips for making your service efforts stronger than ever. Read below to see our most recent feature articles or feel free to print them for your own reference, but please include the required credit line!

Lessons from the field: How Committed Are You?

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We were working with a senior leadership team recently on culture change, discussing next steps. The team leader stopped the discussion mid-sentence, turned to the group, and asked, “How committed are you to this work?” Continue Reading...

Want More Engagement? Help Staff Connect to Purpose

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We believe that healthcare organizations have a unique opportunity to drive those numbers up by helping employees connect to purpose. After all, most of those working in the healthcare industry were drawn to the industry because of their passion for helping people. Continue Reading...

5 Steps for Building a Storytelling Culture

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Everybody loves a great story. For healthcare professionals that’s a great thing because, within the walls of our organizations, every day, there are dozens, even hundreds, of stories taking shape. If only we could become more adept at finding, capturing and sharing them. Continue Reading...

Good Watch: What Can Storytelling Teach Us About Creating Connection?

Storytelling is a great way to engage your employees in your mission, vision and values yet, many leaders hesitate to tell stories thinking, “I’m not a storyteller.” Well, maybe you aren’t today, but that doesn’t mean you can’t become a better storyteller. Continue Reading...

Is Perfectionism Hindering Your Progress?

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“Perfect is the enemy of good” is an aphorism that is widely attributed to Voltaire, but others have made similar points: -Confucius: “Better a diamond with a flaw than a pebble without.” -Shakespeare: “Striving to better, oft we mar what’s well.” And, most recently, author Gretchen Rubin popularized the notion in her book, The Happiness Project. Continue Reading...

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